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| eBay and Customer Service |
| Posted: 13-04-2006 | Views: 73 |
| Author: Peter Parks |
By Peter Parks
niche profit marketing
If you are running an eBay business, you may not realize
that the need for great customer service still exists
– even for online auctions. When a buyer receives quality
customer service from you, they will potentially do one
of two things – or both. They
will give you great feedback, and they may look for more
of your auctions in the future. If you hope to make a
living from eBay, you have to stop thinking of it as an
‘auction’ and start running it like a ‘business.’
If you owned a brick and mortar business, how would you
treat your customer while they were standing at your counter,
waiting for you to finish ringing up their order? You
would be helpful and respectful of course! You would do
everything that you could to guarantee that customers
return to your establishment in the future. You would
bend over backwards to make sure that their buying experience
with you was both satisfactory and enjoyable. Why would
you do any less at the close of one of your eBay auctions?
First, act quickly at the close of your auctions. Contact
the winner, and congratulate them. Describe the item they
have won and how the item will be shipped – even if this
information is already part of the description for the
auction. Remind them of their
winning bid amount, and give them payment options and
instructions. Let them know when the item will
be shipped.
Close your email by thanking them for participating in
your auction. You might even take this opportunity to
tell them about other open auctions that you have as well.
Think of this contact with the winner as a conversation
that you are having with a customer
who is standing at your counter in that imaginary brick
and mortar store. Once the payment and shipping details
have been taken care of, contact your buyer again. Let
them know when the item was shipped – the exact date and
time – and when it is expected to arrive on their end.
During this contact, let them know that if they have any
problems or questions, that they should
contact you through the eBay site. If they do contact
you in the future, make sure that you answer promptly,
and that you do all that you can to make them happy with
their purchase – even if it means issuing a refund.
Yes. You should be open to issuing refunds, depending
on what the item is. Furthermore, you should issue refunds
promptly. Of course, it is reasonable to expect the buyer
to return the item to you, at your expense, before the
refund is issued – but once you receive the item, issue
the refund promptly. This is just good business!
Thinking about a high six figure income with ebay
it can happen and it happens everyday. why not take a
look
at what ebay can do for you by taking a trip to
ebay-on-my-way
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Peter Parks is a online Direct Marketing
Consultant and Infopreneur from Hamilton,Ontario,Canada.
He shows his clients how to achieve profitable six figure
income internet businesses with state of the art techniques
and proven business strategies producing extraordinary
results. For more information and proven results click
here niche-profit-marketing
email
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