You're interested in RSS marketing, but there either
seem to be so many options of how to do it or you've
only ever come accross simple RSS feeds that just
don't seem to be the approach you're looking for.
The problem with most RSS marketing plans is that
the marketer doesn't really go beyond providing a
simple RSS feed for all of his online news or his
blog. But since you've been reading this column for
a while now you know for a fact that RSS offers so
much more.
To get started the right way you need to correctly
plan your RSS Marketing strategy, starting by deciding
how you are going to deliver your RSS content.
The right way to go, even if you're only starting
out with a simple RSS strategy, is to provide individual
RSS feeds for:
--> your individual target audiences,
--> your different types of content and
--> even your different content topics.
Think of this as a consequtive list of how to develop
your RSS strategy.
--> TARGET AUDIENCES Start by listing the target
audiences you want to deliver your content to via
RSS. Each of your audiences has different content
needs, resulting in different groups of RSS feeds
that need to be created for these target audiences.
One group for the media, the other for your employees,
the other for the general public, the other for your
existing customers and so on. You can even go further
and divide your master groups in sub-groups, based
on their prevailing interests.
--> CONTENT TYPES Now consider the different types
of content you want to deliver to these audiences.
For example your latest news, your blog posts, your
how-to articles, your press releases, your podcasts,
the latest posts from your forums, direct communications
messages and so on. In most cases these types of content
don't mix well together. If someone wants to receive
your blog updates, which are full of your company
representatives' personal opinions and commentary,
they don't want to receive your corporate-speak press
releases.
If someone is interested in what's happening in your
forum and what the latest forum posts are, they don't
want to receive your how-to articles in the same RSS
feed, simply because these two types of content are
so much different. And so on. Essentially, you will
need to provide separate feeds for each of the different
content types, and you will need to determine what
content types you wish to deliver to each of your
target audience groups and sub-groups.
--> CONTENT TOPICS Finally take a look at each
individual content type for each individual target
audience and further break that down by content topic,
if needed. And if you're trying to cover many different
topics for each content type, you will need to provide
different RSS feeds for these different topics, because,
again, people interested in topic A are not neccessarily
also interested in topic B.
While this may sound complicated, it's really simple
once you start doing it.
The point is, this is about giving your subscribers
choice of what they subscribe to. Instead of forcing
them to subscribe to everything, allow them to subscribe
to only what they want and need.
Quite simple, right?
Just remember that you should only break this down
as far as it makes sense, keeping in mind the actual
content that your target audiences want from you.
Depending on your business, you just might only need
to communicate with one target audience, deliver only
one content type and deliver only one content topic
for that target audience.
DECIDE HOW YOU ARE GOING TO DELIVER THIS CONTENT
Once you have your RSS content mapped-out, you need
to consider how you are going to make this content
available to your target audiences. This is especially
important since it's going to influence the tools
you need to get started with RSS publishing
ONE-SIZE-FITS-ALL RSS FEEDS
This is about as standard as it gets --- publishing
one RSS feed to meet the needs of all of your target
audiences at once or publishing multiple topical RSS
feeds, which always remain the same. The easiest to
do, can be done with any RSS publishing tool on the
market …
CUSTOMIZABLE RSS FEEDS
The more and more complex you get with the different
feeds you're offering, the more difficult it is for
your visitors to select what exactly they want, simply
because an individual subscriber might be interested
in 10 of your 100 feeds, but he doesn't want to be
subscribed to that many feeds by your company.
In this case the best way to go is to also offer
your visitors the opportunity to customize your RSS
feed ŕ they decide exactly what content type and content
topics they want to receive in one or a few RSS feeds
they'll be subscribing from you.
The opportunities here are quite endless, as you
can allow them to customize their feeds based on topics,
content types, authors and more.
If this is the way you need to go because you are
offering so much content via your RSS feeds that it
makes it difficult for someone to subscribe to only
one or a few feeds from you, you will need your RSS
publishing solution to support feed customization.
SEARCH-BASED RSS FEEDS
Search-based RSS feeds are a subset of customizable
RSS feeds, and they work just like a search engine.
You type in a certain keyword or keyword combinations
and the search engine gives you the most relevant
or the latest results for that keyword combination.
You can do the same with RSS, allowing your visitors
to enter specific keywords and then get the content
from you only based on those keywords.
PERSONALIZED RSS FEEDS
Giving users the choice to customize the content
they are receiving from you is one thing, but certain
content may actually demand you to personalize the
feed using your subscribers personal information.
The most basic variation, used to lift response,
is addressing your subscribers by name or using other
data about the customer from your database, such as
his address, previous purchases etc.
In other cases a bank might want to deliver information
directly relating to your bank account, directly via
RSS, such as your latest credit card transactions,
and so on.
RSS FEEDS WITH CONTENT TARGETING
Now imagine that you want to create individualized
campaigns to individual subscribers, based on the
information you already have in your database about
their activities, demographics and so on, for example
to send a promotion for product A only to those subscribers
that might be most interested in product A.
In this case you will need an RSS solution that can
pull this data from your database and then segment
your subscribers based on the actual data.
AUTORESPONDER RSS FEEDS
Since their introduction, e-mail autoresponders have
become a relatively mainstream internet direct marketing
tool, although they haven't really made their way
to the world of public relations.
The concept is simple ŕ a certain action by your
visitors on your website triggers a sequence of e-mail
messages, delivered to that visitor, provided you
have his e-mail address, over a period of several
days.
Direct marketers use this to automatically communicate
with the prospect after a certain action, trying to
get him to do what they want.
The most common application is offering your visitors
a free report, delivered to them via e-mail. After
subscribing they start receiving consequtive parts
of the report day after day or a every few days, receiving
both new information as well as being exposed to the
marketer's promotional message.
Other applications include autoresponder messages
in relation to transactional e-mail:
--> Subscribe to a free e-mail newsletter. The
first autoresponder message thanks you for the subscription
and also gives you access to one of the newsletter
issues. A couple of days later, while you're still
"hot as a lead", you receive another e-mail, pertaining
to the newsletter topic, giving you more advice or
information on the topic and trying achieve a sales
conversion. And so on.
--> Complete a webstore order. The first message
thanks you for the purchase and recommends an additional
product at a lower price. The second message tells
you more about the product you purchased. The third
messages makes a special additional purchase offer.
The fourths message gives you some great additional
tips, and so on.
--> Start an online order, but don't finish it.
The first message reminds you that there are still
products in your shopping cart. The second message
reminds you again, giving you added inscentive to
complete the order. And so on …
The opportunities are practically limitless, but
you get the picture.
Now simply transform this concept into the realm
of RSS.
Someone subscribes to your RSS feed. The first couple
of content items, spread-out through the first week,
serve as a series of welcome messages giving the new
subscriber access to your top content and inviting
him to actively participate. Your latest feed updates
come through as well, but your new subscriber also
gets the extra treatment (content) in the same feed.
And now apply this to anything you're doing with
RSS, where it makes sense to follow-up with additional
information to your new subscribers once they subscribe,
of course depending on the feed topic and target audience.
Very few RSS tools today offer autoresponder capabilities,
but some do.
TO RECAP…
Think of your RSS publishing strategy and try to
establish which of the these publishing models your
RSS publishing tool should support:
--> Topical or Target Audience Oriented RSS Feeds
--> Customizable RSS Feeds --> Search-Based
RSS Feeds --> Personalized RSS Feeds --> RSS
Feeds With Content Targeting --> Autoresponder
RSS Feeds
Copyright 2006 Rok Hrastnik
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