One of the challenges facing
any new industry is creating a demand for and an awareness
of the industry in the mind of the consumer. Since many
Website owners have only a general idea of what search
engine optimization (SEO) is and how it works, I've
come up with an analogy from another industry that makes
it easier to understand.
Search Engine Marketers = Ad Agencies
Search engine marketers dealing
with paid listings are very similar to ad agencies in
offline media. They work with the message and the creative
to get people to take action: to buy, subscribe or register.
They have budgets and are able to monitor results and
tweak campaigns to get the maximum return for their
clients.
It's pretty easy to see the
parallels between SEMs and ad agencies, but a little
harder to understand the role of search engine optimizers,
as they relate to the "free" search listings.
Search Engine Optimizers = Public Relations
Firms
A search engine optimizer
is actually very similar to a public relations firm
in the offline world. Public relations firms try to
get their clients mentioned in news stories and featured
in print and broadcast media, i.e., they obtain "free"
publicity. An SEO consultant attempts to get their client's
site listed highly in the "editorial" or "free" listings
of the search engines. As with offline media, the editorial
content (or listings) often carries more credibility
with consumers.
Just as a public relations
firm carefully writes press releases and formats them
in a way that is favorable to the news media, a search
engine optimizer adjusts the code and wording in a site
to present it in the way that the search engines prefer
to read it. A good SEO (just like a good PR firm) will
create content that is interesting and useful, making
it much more likely to be ranked well (or be newsworthy).
PR firms often act as image
consultants as well, working with the company and its
executives to make sure they present the best possible
impression when meeting with the press. They make sure
their message is consistent and in keeping with their
brand, to help firmly cement the company's image in
the mind of the customer. A professional SEO often does
the same thing for a site, making design or usability
recommendations to ensure that once people arrive they
will easily be able to find what they need.
Not All Search Engine Optimizers Are the Same
There are different kinds
of SEOs, just as there are different kinds of PR firms.
Some PR firms merely churn out press releases on a regular
schedule. They spend their time faxing and following
up on items that may or may not be newsworthy. They
make very little attempt to be creative or find truly
newsworthy events within the company -- they simply
send a regular stream of minor happenings out via press
releases. They may even try to sneak releases past screening
personnel or exaggerate the truth in order to get a
mention in the media. Ineffective PR firms waste your
money; an unethical one can even hurt your company's
image.
The parallel in the SEO industry
is those SEOs that use deceptive practices to place
their clients' sites in the engines. One such tactic
would be the use of software to churn out keyword-stuffed
pages instead of attempting to improve the site itself.
Another tactic would be showing search engines different
content than a human visitor would see. These are strategies
that work in the short term. But just as a newspaper
editor will eventually start throwing out all of the
low-value press releases from a company that has proved
they don't provide good content, a search engine will
eventually do the same to pages using deceptive techniques
and which don't provide any value to site visitors.
Eventually, those SEOs will find that their clients'
sites are penalized or banned.
Neither public relations
nor search engine optimization are forms of black magic;
anyone can learn what needs to be done to get a company
noticed. There are PR companies who see the media as
something to be manipulated, just as there are SEO companies
who see the search engines that way. However, you'll
find that it's much more productive when an SEO actually
works with the search engines, rather than against them.
This article originally appeared in the High Rankings
newsletter.
Scottie Claiborne is the owner
of Right Click Web Services, a firm specializing in usability,
search engine optimization, and internet marketing.
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