This is the
first article of a three-part series. I decided to try
something a little different and illustrate the marketing
challenges of a small business. I'm using one of my
clients, PrescottWeddings.com (you can read more about
PWC, including a testimonial from the owner of PWC,
on my Web site, http://www.writingusa.com)
PWC is an online resource guide for couples planning
their weddings. Along with a ton of information for
brides and grooms, the site includes a resource guide
where local businesses can advertise their products
and services.
We launched PWC in November 2001. Like many start-up
businesses, PWC didn't have much money for marketing.
Yet we had two major challenges (three counting the
limited budget):
1. PWC had to attract two kinds of target markets to
the site -- advertisers and couples -- essentially at
the same time. And if that wasn't bad enough, we had
to appeal to each group even though one was dependent
on the other -- advertisers wanted brides and grooms
logging onto the site, and brides and grooms wanted
a complete resource center.
2. Several bridal print publications had come and gone
in Prescott -- and had burned their advertisers while
racing out of town. Businesses were understandably hesitant
about sinking their money into another bridal venture.
Armed with those challenges, we went to work. Now,
just over two years later, PWC enjoys well over 40,000
hits a month and has increased its advertising base
by over 600%. On top of that, PWC is well on its way
to establishing a reliable brand in not just Prescott
but throughout Yavapai County.
So how did we do it? A great Web site with great content
(but more on that in a later article) plus three main
marketing strategies: 1) Using print to drive traffic
online 2) Thinking small 3) Frequency, frequency, frequency
I'll cover number two and three in the next two articles.
Today we'll talk about number one: Using print to drive
traffic online.
The cornerstone of PWC's marketing program has been
print advertising, more specifically monthly advertising
in the local newspaper. Print advertising is an excellent
choice for many businesses -- from small to large. In
fact, it's not uncommon for small and medium-sized businesses
to build their advertising program around print.
The strength of print advertising is its flexibility.
Print publications come in a variety of shapes and sizes.
They can appeal to a broad readership or a narrow one.
They can be published every day or once a year. This
variety gives you a lot of flexibility in fitting print
advertising into your campaigns.
You can also track print to a certain extent (coupons
in newspapers for example). Print is physical, allowing
your customers to carry something around with them.
However, print's weakness is also its strength. It's
a visual medium only, so it requires more effort and
interaction from your audience to make an impact (they
need to stop and read it).
In the case of PWC, we chose monthly advertising in
the local paper as the foundation of our marketing program.
We decided upon the local newspaper because it has the
broadest reach. Prescott isn't big enough to have its
own evening television news, so the newspaper is the
best vehicle for local news.
If you live in a big city, the local newspaper may
not be practical because of cost. In that case, you
may want to try a niche newspaper or magazine, like
a business or lifestyle journal, or maybe a regionalized
newspaper. In Phoenix for instance, the Arizona Republic
is the main newspaper, but all the cities around Phoenix,
like Scottsdale and Tempe, also have their own papers.
Because PWC is a Web site, there's an assumption we
should be using only online methods to advertise. Online
methods are good, and PWC does use them, but they only
take you so far. Print is a part of the "real world"
-- something you can touch and pick up, not virtual
like a Web site. Print has also been around a lot longer,
and carries more trust with it. We found by using print,
some of that trust and "real world" essence rubbed off,
making PWC seem less anonymous and more like a "bricks
and mortar" business (a business with a store front).
Also, since we were trying to drive local traffic to
the site, it made sense to advertise locally rather
than attracting people from all over the world. But
even with our local advertising, we still have a substantial
number of visitors from around the state, including
Phoenix and Tucson, as well as all over the globe.
The point of our marketing program was to advertise
regularly so we could both build the PWC brand and drive
traffic to the Web site. Yet it was essential to keep
our costs down. So we leveraged our monthly newspaper
advertising to stretch our marketing dollar as far as
we could. More on that and how we "thought small" in
Part 2.
Michele Pariza Wacek owns Creative Concepts and Copywriting,
a writing, marketing and creativity agency. She offers
two free e-newsletters that help subscribers combine
their creativity with hard-hitting marketing and copywriting
principles to become more successful at attracting new
clients, selling products and services and boosting
business. She can be reached at http://www.writingusa.com/
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